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Cost depends on the selected model and its supported settings, such as output size, image count, quality, duration or source media. VivaCreo always calculates the final cost before submission.

The generation is not started. You will see the required balance, your available balance and a button that takes you to secure payment options.

Promotional credits expire on the date shown. Unused subscription credits expire at the end of their billing cycle. Separately purchased Top-Up credits do not expire.

When an active welcome promotion is available, its amount and expiry are shown during registration. A promotion can be claimed once for an eligible verified account and is subject to anti-abuse checks.

A subscription renews monthly and includes credits for its billing period. A one-time Top-Up adds separately purchased credits without a subscription. You can use Top-Up credits with or without a subscription.

Checkout is handled by Stripe. Credits are added only after VivaCreo receives and verifies the payment confirmation; returning to the website by itself does not add credits.

VivaCreo sends an order confirmation by email after a confirmed order. Stripe may send a separate receipt or invoice. You can review credit activity in Credit History and manage payment methods in Account → Billing.

Open Account → Billing and choose Manage Subscription when an active subscription is shown. Cancellation normally stops the next renewal and takes effect at the end of the paid billing period.

Wait a moment and refresh Credit History. Credits are issued after verified payment confirmation. If the payment is confirmed but no credits appear, contact support with your account email and order reference; never send card details.

The Studio brings together the models currently available for images, image editing, upscaling, virtual try-on, video and audio. The exact available options depend on the selected model.

Choose a category first, then select a model that matches your task. The panel on the right shows only the settings supported by that model, its current cost and any model-specific guidance.

Every model supports a different set of inputs and controls. VivaCreo only displays settings that the selected model supports, so unsupported options cannot accidentally be submitted.

For a video or audio model, fill in the prompt fields that the selected model displays. Some models support separate video, audio, voice or negative prompts, while others accept only one prompt or source file.

Many image requests finish within seconds, while high-resolution images, video and audio can take longer. Keep the page open or return to the Studio chat to see the final result.

Image uploads support JPG, PNG and WEBP. The Studio also accepts video, audio and ZIP files when the selected model requires them. Each upload can be up to 250 MB.

Check that the file type is supported by the selected model, is no larger than 250 MB and is a valid file rather than a renamed format. Some models also require a specific source type, such as an image, video or audio file.

Completed work stays in its private Studio conversation and is also available in My Creations. Open a creation to download it, mark it as a favourite or remove it from your history.

Credits are reserved before the request. If a confirmed technical failure occurs before a deliverable result, the reservation is released back to your balance. A connection problem alone does not confirm that the request failed.

A completed and usable AI result is not refundable solely because it differs from personal expectations. Billing errors, failed delivery and confirmed technical failures can be reviewed and corrected.

You are responsible for ensuring that your intended use, source material and result comply with the Terms of Service, Content Rules, applicable law and any rights held by third parties.

Only if you have the necessary rights, permissions and lawful basis. Do not use a person’s face or voice to deceive, harass, defraud or create non-consensual intimate material.

If you publish or distribute AI-generated or AI-manipulated content outside VivaCreo, you are responsible for any disclosure or label required by law or the destination service. Realistic content that could appear authentic should be clearly identified where required.

No. VivaCreo is a private workspace: it has no public profiles, public gallery or public share links for creations. You decide whether to publish a result outside VivaCreo.

In Account → Privacy, you can choose automatic source-image deletion, request deletion of uploads or creation history, download a JSON copy of your data, or request account deletion. Some records may be retained where law requires it.

You can sign in with the email address or VivaCreo username for your account, or with the connected Google account. Use Forgot password on the sign-in page to reset a password. Your username can be changed in Account → Profile and must stay unique.

Email verification protects account access and is required before using protected features such as generation, credits and support. Check your inbox and spam folder, then request a new verification email if necessary.

The responsive web studio works on mobile directly in a supported browser. A dedicated mobile app is not currently available.

Sign in with a verified account and send a support request from this page. Include the model or tool, approximate time, what you expected and what happened. For payment issues, include the order reference. Never send passwords, API keys or full card details.